Terrible Service

My every dealing with Miway has been terrible. Every query, every claim, every engagement has been an absolute mission for me as they simply never return phone calls and never do what they say they will do.<br> <br> 1) I had a simple query on my policy but getting hold of someone from Miway was almost impossible. When I called I sat on hold for longer than anyone should without an answer (20 mins plus) and when I requested a call back it never came. Only when I asked to terminate my relationship they called me almost immediately and lowered my rates. This is great but did nothing to improve service.<br> <br> 2) My car was damaged by hail in Durban. Miway took about 2 weeks to approve the claim. The time isn't the issue but rather that they said it would take 3 days then never got back to me and again I could not get hold of them. Then they booked my car in to a shop far from my residence that was not BMW certified which means I would have lost my warranty on a brand new BMW. I asked them to fix this. After a month of nothing I called them and found it it had been booked it at another shop. No one bothered to tell me. <br> <br> Miway has yet to take and accountability or even apologize.