1 reviews | Active since Feb 2017

27 Feb 2017, 12:45

Terrible Service

<p>Hello Peter</p> <p>I had very terrible experience with MiWay insurance, this company rejected my claim with no supporting evidence that they claim to have influence their rejection to my claim. My incident occurred on the 1st January 2017, where I was attacked by a mob in Soshanguve, whom eventually burned my car, I logged a claim with MiWay on the 9th January 2017 to which they advised that they will be looking into my claim and an assessor will be assigned to my claim for further investigation. My claim assessor’s name was Edwin.</p> <p>Unfortunately they rejected my claim, and I submitted a dispute to their reject and they assigned someone to my case 14days later.The person assigned to my dispute is Hlubi from the dispute resolution department. It’s been 2 month without a vehicle and my car is one of the reasons I was employed at my current work. I never missed a premium to my insurance and this company when it has to pay up they try by all means to find any possible way not to pay up. I was driving an Audi A4 B7 2006 model and I can’t believe this company would have issues paying up for such an old car with the value of the car depreciating over time.</p> <p>I would like for Hello Peter to intervene and assist me in this matter. I disclosed everything that led to the incident to the police and the insurance company, which I believe is evidence enough to grant me my claim. I’m highly dissatisfied and inconvenienced.</p>

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Replies (6)
MiWay Insurance
MiWay Insurance's reply27 Feb 2017, 12:59
Official

We are sorry to hear that the outcome of your claim has left you feeling let down, we will follow up with our Disputes team and someone will be in touch to assist you.

Best regards,
The MiWay Team

's update27 Feb 2017, 14:17
Reviewer Update

Thank you, I'd really appreciate that.

MiWay Insurance
MiWay Insurance's reply05 Mar 2017, 15:53
Official

Thanks for your comment and for the opportunity given to respond!

Hlubi has since been in touch to confirm receipt of your dispute, and he also explained what to expect moving forward. Please give us a shout if you need any further assistance!


Kind regards,
The MiWay Team

's update09 Mar 2017, 13:04
Reviewer Update

I still haven't received a response from Hlubi, and He promised He would give me feedback on monday the 6th or latest tuesday the 7th, 2 days later still no response.

MiWay Insurance
MiWay Insurance's reply09 Mar 2017, 14:05
Official

Thanks for bringing this to our attention, we will follow up with our Disputes team and someone will be in touch to assist you.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Mar 2017, 14:35
Official

Apologies for the delays you’ve experienced on recent claim!

Our disputes team has since addressed your concerns with you in more detail and updated you on the outcome of your dispute. Please feel free to be in touch if you need further assistance!


Kind regards,
The MiWay Team