Terrible service

<p>I got into an accident while at home preparing for my moms funeral on the 22nd dec. I told the operator although the car is drivable I lost a lot of water and would be very reluctant to move it far. Yet after a week of no feedback I'm told my car has been assigned to be fixed in joburg. How is it going to get to joburg with no water in the coolant? They cancelled my request for tow without talking to me and then give me the run around about what's to happen to my car as I have had to come back to joburg. The agents are very rude and defensive to their own blunders and not once has anyone called me to give me an update. </p>