Terrible service

<p>I took out a motor insurance with Miway on the 15/08/2016, upon taking out the cover Trevor Moghale the sales person advised that I needed to install an alarm system, immobiliser and anti hijack and referred me to Sound Lab in Umhlanga which is an inspection centre for Miway. He said it twice on the call that if I wanted to be covered for theft and hijacking I would need to have these installed in my car or else I wont have cover if my car is ******. On Saturday the 20/08/2016, I went to Sound Lab Umhlanga, I told them that Miway had referred me to them and I wanted to fit the alarm with immobiliser and anti hijack, I questioned him around the anti hijack as my sister works for tracker and when she was checking around for prices to have the alarm installed, she was told that the anti hijack wont work on my car as I have a transponder key however I was assured by Sound lab employees that it will work fine. I spent 5 hours at Sound Lab only to get to Phoenix and my car wouldn’t move, it will just start and cut off due to anti hijack, I waited an hour in the rain at the Phoenix plaza for the guy to come disconnect the anti hijack, went back to Sound Lab on Sunday only for them to try an hour and then tell me I don’t need anti hijack because I have a transponder which I initially told them. So the anti hijack was removed but he said the alarm and immobiliser would be fine, he did the inspection and gave me the form and said to fax to Miway and he will also fax a copy as well.</p> <p> </p> <p>On Wednesday 24/08/2016 I called up Miway to update my policy now that I have installed the alarm and immobiliser only to be told that I am still not covered for theft because I don’t have the anti hijack, so I explained what happened with the car, I was put on hold while the agent spoke to her line manager and she came back on the line insisting that I install anti hijack. I said that I didn’t want to speak to sales manager, I wanted to talk to someone from the security department, she got me someone who said that he will look into it and check the model and make of my car and give me a call back. I got a call back saying that my car doesn’t need an alarm or immobiliser or anti hijack all it needs is a tracking device which will bypass all the other security and I will be covered. He then advised that I should take the car back to sound lab and have them remove the alarm and they would sort out the labour charges to remove it, forgetting the fact that I paid R1300 to install which I’m not getting back.</p> <p> </p> <p>I asked that the matter be investigated, I got a call back later that day to say that the call was going to be listened to, as to why the sales person insisted that I spend this money on something I didn’t need, the lady was very understanding and said she would call me in 24 hours. Its been 144 hours and I stall haven’t had a call back. They sent me the call recording via email from faith Mothwa proving that the agent had advised that it was mandatory for me to install the alarm and immobiliser and anti hijack but no one has called me back to resolve the matter. She promised me on email that she would get back to me once she got feedback but she hasnt despite the numerous emails i have sent her and the phone calls that i have made.</p> <p> </p> <p>Miway had taken a premium from me on the 17/08/2016 and they have already taken September payment which is only due on the 1/09/2016 but they have taken it on the 27/08/2016 but they haven’t called to set up an appointment for me to install the tracker which means my car is still not covered for theft. I’m am disgusted at this kind of service. Just imagine how many people like myself are paying to install unnecessary alarms systems in their vehicles just because they have a deal with Sound Lab so they refer all their clients there.</p>