1 reviews | Active since Dec 2010
Terrible Service
<p>Can anyone please look at my claim and advise if my car is being attended to or not. If a company advertises on excellent service surely the least they can do is leave up to it. I am a Miway client, my claim number is C754840</p>
Good day Maphelo,
Thank you for your comments and apologies for the lack of service you experienced!
A claims advisor will get to the bottom of what happened, and get in touch to discuss your concerns.
Best regards,
The MiWay Team
Good day Maphelo,
Thank you for your comments and apologies for the lack of service you experienced!
A claims advisor will get to the bottom of what happened, and get in touch to discuss your concerns.
Best regards,
The MiWay Team
My matter has not been fully resolved. I however have had some feedback regarding the claim and it has been approved. The issue at hand now is that I dont know where the car is as I have had a call from two panel beaters saying that they have it. Both of them have had communication with the insurance and they have been given authority to work on the car after I have paid the access due. Please can someone explain to me how this is possible? also why should I have to resort to sendng messages on hellopeter to get assisted?
This is very unacceptable service! No one from this insurance has even taken the time to call me and spoke to me about this whole ordeal. Had anyone decided to put some effort in contacting me this matter wouold have been here at all and I also believe that it would have been resolved a long time ago.
My matter has not been fully resolved. I however have had some feedback regarding the claim and it has been approved. The issue at hand now is that I dont know where the car is as I have had a call from two panel beaters saying that they have it. Both of them have had communication with the insurance and they have been given authority to work on the car after I have paid the access due. Please can someone explain to me how this is possible? also why should I have to resort to sendng messages on hellopeter to get assisted?
This is very unacceptable service! No one from this insurance has even taken the time to call me and spoke to me about this whole ordeal. Had anyone decided to put some effort in contacting me this matter wouold have been here at all and I also believe that it would have been resolved a long time ago.
Dear Maphelo,
We need to unconditionally apologise for the delays you experienced!
Kefiloe has since called to discuss your concerns with you in more detail and to let you know that your car has since been moved to our service provider. We have since been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP. We urge you to give us a call if you need help with anything else in the interim!
Kind regards,
The MiWay Team
Dear Maphelo,
We need to unconditionally apologise for the delays you experienced!
Kefiloe has since called to discuss your concerns with you in more detail and to let you know that your car has since been moved to our service provider. We have since been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP. We urge you to give us a call if you need help with anything else in the interim!
Kind regards,
The MiWay Team