1 reviews | Active since Jul 2016
Terrible Service!
<p>I got into an accident on Friday evening and their emergency line kept ringing without an answer. So I received no road side assist when I needed it most. My car was towed Saturday morning, the towing company told me the car was going to a panel beater in Greenstone, yet I received sms's from the insurance saying my car is in Nigel. I called them several times and they either assured me it was in Nigel or they said they would call me back to confirm but never did. I received a call today from the panel beater in Greenstone about a quote; I called the insurance again and they know nothing about it. Im highly unimpressed with MiWay; I left my car in their "capable" hands and I expect them to have the correct details about the whereabouts of my car. I should not be the one tracking down my own car.</p>
Dear Keitumetse,
We hear you and we understand your frustrations, and we’re sorry for the lack of service you experienced initially!
Lerato has been in touch to address your concerns with you in more detail and to discuss the way forward. Please don’t hesitate to get in touch with her if you need any further assistance in the interim!
Kind regards,
The MiWay Team
Dear Keitumetse,
We hear you and we understand your frustrations, and we’re sorry for the lack of service you experienced initially!
Lerato has been in touch to address your concerns with you in more detail and to discuss the way forward. Please don’t hesitate to get in touch with her if you need any further assistance in the interim!
Kind regards,
The MiWay Team
It is unfortunate because I'm still experiencing the lack of service even now. I do not receive any communication from the lady who is supposed to be handling my claim. I have called almost daily since the accident to ask for updates and I have even sent her an email asking for communication, yet nothing has changed. I was told the quote is waiting for validation from the same lady but how am I supposed to trust that it will be done in time when she doesn't even communicate or reply to emails? It has been over a week since the accident and that past week was wasted on locating my car. How many more weeks am I going to wait to get the quote validated and for my car to eventually get fixed?
It is unfortunate because I'm still experiencing the lack of service even now. I do not receive any communication from the lady who is supposed to be handling my claim. I have called almost daily since the accident to ask for updates and I have even sent her an email asking for communication, yet nothing has changed. I was told the quote is waiting for validation from the same lady but how am I supposed to trust that it will be done in time when she doesn't even communicate or reply to emails? It has been over a week since the accident and that past week was wasted on locating my car. How many more weeks am I going to wait to get the quote validated and for my car to eventually get fixed?