Terrible Refund Service

I was with Miway insurance for 5 years. I cancelled my policy on the 30th of April 2022. My account was debited on the 1st of May and I was told that it would be refunded within 7 working days. I have since phoned them twice to find out the progress and I am still waiting for my refund and no one has come back to me with any feedback. I'm certainly glad I have cancelled my policy with them. Let's hope I'll get my refund this year still. Otherwise I'll continue to leave bad reviews. 👍 I work in customer service and I'd never be able to give my clients such sub-par service. I don't expect to be on the receiving end.