Terrible experience from hero to zero

<p>I have vehicle insurance cover with MiWay ever since 2013, I used to get good service; but what I experienced lately. It is terrible.</p> <p> </p> <p>I have asked MiWay to cancel my insurance 3 months ago, but even today they still debiting my account. My cancellation came as a result of ignorance I received from MiWay consultants. They were not responding to my emails, even when a follow up has been done. I then called to follow up on my query and I advised the consultant I spoke to that I would like to cancel my insurance and I sent an email with my request for cancellation to 2 consultants I dealt with on my previous query and also to MiWay general email. Even today no one has shown any interest or bothered to contact me. Instead I received a policy renewal in November and they continued to deduct my bank account from end of September until now. They are deducting not on the day I advised that they should deduct on. Considering that I have been with MiWay for more than 3 years and I never had issues with them but they experience I received lately is terrible. Anyway they need to be aware that they are not the only insurance company.</p>