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HS
H S

1 reviews | Active since Feb 2017

14 Nov 2020, 13:24

Terrible customer service

Needed a quote for a new car, i am an existing client. Tried the website and the online quote functionality, once i entered my ID it did not work since i am a client and had to login, so when i tried to login it told me that my details are invalid, so i go to forgot password, entered my email address and it told me that i don't have a profile and must register, when i go to register it tells me i am already registered.... so since the useless system does not work i phoned, agent picked up got 4 minutes into the call and the line dropped, phoned back and got a message that the call center is closed. Think Miway will phone you back...no way!! I mean from IT systems that doesn't work to contact center calls being cut at 13:00, you cannot phone back and they just don't return the call either, guess they are all just eager to shut down and go home. So much for customer service...absolutely terrible

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Replies (4)
MiWay Insurance
MiWay Insurance's reply14 Nov 2020, 13:33
Official
 Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.  Best regards,
The MiWay Team 
HS
H S's update16 Nov 2020, 09:23
Reviewer Update
So after i have not received a phone call from Miway i started to phone for quotes on my new car. The second call was to Miway as i have not heard from them since Saturday. We have gone through the process and the quote came to R800 more than another well known insurer, AND i have been a client of Miway for more than 10 years! After saying to the consultant that the quote is extremely expensive and that i have been a client for many years and have 4 cars insured, she just said that is the price. On my response that i then consider to move all my cars away from Miway since they are so expensive even after more than ten years of being a loyal client, she just said nothing which basically confirms that they just don't care. Unbelievable.
HS
H S's update16 Nov 2020, 12:12
Reviewer Update
Still no response form Miway
HS
H S's update16 Nov 2020, 18:22
Reviewer Update
I had a response from Miway saying that they will fix my online access, but my biggest concern is the expensive quote on the new car, which Miway said they will look at. I just received an updated policy schedule, not the updated quote on the new car which was the issue, now Miway changed the existing schedule which was not the issue. i just don't know what to do to get Miway to get the basics right.