1 reviews | Active since Aug 2013
terrible customer service
Kindly take note that this is the email send to your company on the 24 December 2019 and to date I am treated like a non-existing customer. I am most annoyed that it’s almost a month since I raised this issue in writing with your company clearly I wasted my effort and airtime. Go through your call records I have called your office countless times with no success, I even opted to choose the option of call back 5 times already and to this day no decency to return my calls. It is with the utmost disappointment that I have to address this kind of email to you, It is such a disappointment to retain a client , then come back to increase premiums with R173.62. Kindly go through my profile and check my claim history before you increase premiums so ridiculously. Please note that you not treating me FAIRLY as a client on your books for this long with a good NCB if you are going to increase premiums and you don’t make me aware of this, rather I source other insurance companies that will give me a better quote. I have made 5 attempts to get hold of your office with no success, there’s either cross lines or while I’m selecting the option to go to, there’s a ringing tone on that call and it remains muted. I would appreciate feedback regarding this matter. I trust this is not the way your Company wishes to conduct customer service with valued customers
Kind regards Esther ***.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
I would like recognize Kebafentse Mogoshi and appreciate him for the excellent service received from him.
I was a very irate client and ready to cancel my insurance, I logged a complain on hello peter due to lack of feedback from Miway.
It only took one phone call to change my mind about your company.
When I took his call he had no chance to even speak because I was very irate and I was going on and on without giving him a chance to speak.
One thing that stands out for me about Kebafentse is that he remained calm on the call and most importantly payed attention to important details I was complaining about.
His very well-informed about his product and through his knowledge I managed to even get my policy underwritten in a correct way.
I have never engaged with someone who listened to their customer so deeply, and took the frustration right out of the window the same time.
His consistency, follow up and time keeping spoke volume to me.He set a realistic customer expectation and not just to meet it but exceed it in an unexpected and helpful ways.
I hope he hangs around the company because not only his going to give the next generation the best service but his going to give Legendary service with the pace his going at.
His Best customer service left quite an impression, I hope he does the same to other customers
Most importantly be the Best you are so we want to see it again and again and Bring our Friends to come see for themselves.
YOU ARE GEM
I would like recognize Kebafentse Mogoshi and appreciate him for the excellent service received from him.
I was a very irate client and ready to cancel my insurance, I logged a complain on hello peter due to lack of feedback from Miway.
It only took one phone call to change my mind about your company.
When I took his call he had no chance to even speak because I was very irate and I was going on and on without giving him a chance to speak.
One thing that stands out for me about Kebafentse is that he remained calm on the call and most importantly payed attention to important details I was complaining about.
His very well-informed about his product and through his knowledge I managed to even get my policy underwritten in a correct way.
I have never engaged with someone who listened to their customer so deeply, and took the frustration right out of the window the same time.
His consistency, follow up and time keeping spoke volume to me.He set a realistic customer expectation and not just to meet it but exceed it in an unexpected and helpful ways.
I hope he hangs around the company because not only his going to give the next generation the best service but his going to give Legendary service with the pace his going at.
His Best customer service left quite an impression, I hope he does the same to other customers
Most importantly be the Best you are so we want to see it again and again and Bring our Friends to come see for themselves.
YOU ARE GEM