Terrible customer service

We registered a claim with MiWay claim no C608683 on the 3 February 2015, we the customer has phoned every single day after registering the claim and can never reach the person assigned to handle our claim. We keep getting feedback from other representatives that the lady will call us back a week later numerous telephone calls made, still Kholeka Mabaso have not called us back. It has been almost a week, the representative has still not obtained the 3 quotes as required to do the comparison, I offered to obtain the quotes myself then it would be done in less than a day but my offer has been declined. Kholeka Mabaso also did not inform us of supporting documents needed again some one else told us we need to send proof of ownership which I did within 2 hours after I was requested to do so. Really MiWay your service is nothing less than terrible.