CM
Caroline M

1 reviews | Active since May 2014

26 Jun 2017, 17:13

Terrible customer service

<p>I lodged a claim with Miway in March, and took my car to the panel beater in June. I am still waiting for Miway to approve the rest of the claim that I lodged in March. My car is standing at the panel beater while they are waiting for a response from Miway. In 4 months, Miway could not approve the second part of the claim. The assessor did not do his job properly, and now I am sitting without a car for longer than is necessary</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply26 Jun 2017, 20:45
Official

We will be sure to have a look in to this and get back to you first thing in the morning!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply05 Jul 2017, 15:46
Official

Apologies for the delays on the repairs Caroline!

Bhekani has since been in touch to apologise and discuss your concerns. We’re also happy to report that your car has since been repaired and returned to you. Please give us a shout should you need anything else.


Kind regards,
The MiWay Team