Terrible customer service

<p>Miway has several methods of contacting them.</p> <p>I chose the email option provided on their website.</p> <p>This was not clear enough that I wanted to contacted back regarding my policy wording inquiry by email.</p> <p>They phoned and I was not available, I got an email stating they tried to phone me and couldn't get hold.</p> <p>I responded that I do not wanted to be contacted by phone, I want a response to my question on email.</p> <p>Three days later, they again tried to contact me by phone.</p> <p>I got the following email from Miway:</p> <p> </p> <p>Please note that we have to do everything over a recorded line for our mutual protection. Please provide us with the most convenient time to contact you to assist with regards to your query, alternatively please register on MiXpress to speak to a consultant via the online chat.</p> <p> </p> <p>It does not seem far fetched to me that I can get policy wording clarity via an email.</p> <p> </p>