TERRIBLE CUSTOMER SERVICE

<p>TO WHOM IT MAY CONCERN:</p> <p>I REQUESTED A COMPREHENSIVE CAR INSURANCE YESTERDAY AND SPOKE TO A LADY BY THE NAME OF GLORIA FOR ABOUT AND HOUR,BUT WHEN SHE WAS SUPPOSED TO GIVE ME A PREMIUM SHE TOLD ME THE SYSTEM IS SLOW AND SHE WILL GET BACK TO ME,AFTER TWO HOURS OF WAITING FOR HER CALL I DECIDED TO CALL AGAIN AND I WAS TOLD SHE IS BUSY ON THE LINE AND SHE WILL GET BACK TO ME,I WAITED TWO MORE HOURS FOR HER TO CALL ME BACK AND STILL NOTHING THEN I CALLED AGAIN AND I WAS TOLD SHE IS STILL BUSY AND THEY WILL SEND HER AN EMAIL SO SHE CAN CALL ME BACK.</p> <p> </p> <p>I WAITED UNTIL ROUND ABOUT 7PM AND SOME GUY CALLED ME FROM MIWAY AND WANTED TO DO AN INSURANCE CODE WITH ME I THEN EXPLAINED TO HIM THAT I HAVE BEEN WAITING ALL DAY FOR GLORIA TO GET BACK TO ME I HAD ALREADY DONE THE QOUTE....THEN HE PUT ME THROUGH TO A LADY BY THE NAME OF LERATO WHO TOLD ME WE HAVE TO REDO THE QOUTE AGAIN...I TOLD HER NOW M WITH MY FAMILY HAVING DINNER I CANT BE ON THE PHONE FOR ANOTHER HOUR,SHE THEN SAID SHE WILL CALL ME FIRST THING TODAY AT 7AM TO REDO THE QOUTE WITH ME AND APOLOGISED ON GLORIA'S BEHALF.</p> <p>GUESS WHAT 8HOURS LATER M STILL WAITING FOR LERATO TO GET BACK TO ME.</p> <p>I HAVE BEEN A MIWAY CLIENT FOR A YEAR NOW AND HAVE NEVER EXPERIENCED THIS LEVEL OF SERVICE,ITS BENEATH YOU.</p> <p> </p> <p>WHAT THIS CALL CENTER URGENTS ARE DOING WILL MAKE YOU LOOSE BUSINESS CAUSE NOW IT MEANS I MUST LOOK ELSEWHERE FOR INSURANCE.</p> <p> </p> <p> </p>