Terrible customer service

<p>I had a little accident on a Sunday when I contacted Miway they asked me if my car was still driving when i told them yes it is I was told to phone back the next day. As I diod not know what was the process I logged into their website and logged it online. At the bottom of the screen I had a little message that someon from Miway will contact me with 2-3 working days. Today is the 04th day I still have not received a callback.</p> <p> </p> <p>I took my car for an assessment at one of their approved service providers as I could do this booking online.</p> <p> </p> <p>The assessment centre advised me to contact Miway as i needed to update my details as I have changed my car's registration and they needed updated copies of this.</p> <p> </p> <p>When I spoke to the contact centre and asked them what is the process the guy said he will transfer me to the claims department. The lady could not give me an acceptable reason as to why Miway did not follow up on my claim as per their website.</p> <p> </p> <p>I tried to see if I could log a complaint on their website as I feel that as someoen that pays my premiums on time surely someone could phone me and ask if everything is fine, is my car still driving or why has my car not gone for an assessment yet.</p>