Terrible customer Service

<p>DME box on my car died last week Sa****ay, on Monday i called Miway to register the claim (spoke to Nomfanelo) but nothing was done on until Tuesday (spoke to Buhle) when i called them for feedback. Buhle logged the claim and next step was to appoint the assessor to assess my car. Nothing happened until Thursday when my husband called for feedback and he was told by the assessor that he is waiting for the location of the car. (A quotation from BMW was sent to Nomfanelo and Buhle with the address and contact numbers of the service centre were my car is currently.) The assessor went on Friday to assess my car and decided to knock off and go home with my report. I called later on Friday for report I was told to wait 48 to 72 hours weekend excluded, which I might get the report on Wednesday if am lucky. Dudu the supervisor assured me that I will get the report latest Sunday as per my request, nothing has been sent to me as am writing now. on Friday After speaking to Dudu I spoke to Kabelo to arrange a courtesy car for me, she took all the details required and someone from AVIS was going to call on Sa****ay to arrange the collection nothing happened up until my husband called Miway, Nkele answered and after explaining everything she put the phone on the side and it was eventually dropped and when we called back we told that the call centre is closed. Sunday we went to Lanseia Airport to collect the courtesy car my husband was told “sorry no reservation made for you” i had to drop what i was doing to go and fetch my son and my son. Today on Monday I had to walk almost a kilometre to take two taxis to take my son to school, and then walk more than a kilometre to take taxi to work yet I am paying insurance MIWAY every month. I STILL DON'T HAVE A CAR.</p> <p>I have been with MIWAY for almost ten years and i never ever claimed except for four windscreens which is not even close to the money i have paid up to date.</p>