JB
Jeandre B
1 reviews | Active since Mar 2015
06 Apr 2016, 14:09
Terrible customer service
MiWay said it would take 2 to 3 working days to sort out my car and it has been more than 2 weeks and it is still not taken care off. It is an issue to get hold of a Miway representative. They were suppose to collect my car on Saturday but they just showed up Wednesday at my house. They called me and was incredibly rude when I told them I am at work and cannot give them my car at this moment. <br> <br> Worst customer care I have ever experienced.
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MiWay Insurance's replyOfficial
12 Apr 2016, 10:48Hello Jeandre05140,
We need to unconditionally apologise for the delays you experienced!
Tina has since called to discuss your concerns with you in more detail and to let you know that towing arrangements were made to get your car moved to our service provider.
We urge you to give us a call if you need help with anything else in the interim!
Kind regards,
The MiWay Team
We need to unconditionally apologise for the delays you experienced!
Tina has since called to discuss your concerns with you in more detail and to let you know that towing arrangements were made to get your car moved to our service provider.
We urge you to give us a call if you need help with anything else in the interim!
Kind regards,
The MiWay Team
MiWay Insurance's reply12 Apr 2016, 10:48
Official
Hello Jeandre05140,
We need to unconditionally apologise for the delays you experienced!
Tina has since called to discuss your concerns with you in more detail and to let you know that towing arrangements were made to get your car moved to our service provider.
We urge you to give us a call if you need help with anything else in the interim!
Kind regards,
The MiWay Team
We need to unconditionally apologise for the delays you experienced!
Tina has since called to discuss your concerns with you in more detail and to let you know that towing arrangements were made to get your car moved to our service provider.
We urge you to give us a call if you need help with anything else in the interim!
Kind regards,
The MiWay Team