terrible customer service

i took out a tyre and windscreen cover with miway somtimes last year i was promised that i will not be paying access on the windscreen i called miway last week to put in a claim to my surprise i was told actually commanded that i have to pay an access of 1300 for access after i asked 3 times and the sales guy agreed that i wont be charged access only 350 for the tires and now they are telling me stories the consultant i am dealing with is very rude and took forever to get back to me she does not even bother getting back to me i was happy with them at first but now i am getting no joy from dealing with them