Terrible custome service from Miway Support staff

Yesterday I reached out to Miway using there are WhatsApp support feature, I spoke to the first associate I explained the issue I was having in details. I was then transferred to another department that was supposed to assist me further, my case was then assigned to Tholakele whom I found to be lazy and and rude. Her first request was for me to explain the issue to which I declined because I'd explained my problem in detail to the previous agent and she could go up the chat and just read what I wrote. It seems like logic and simplifying the process for customers is something that my way does not teach their employees. After I had spent over an hour on chat this person disconnected my chat simple because I did not want to explain what has already been explained and information that he had in front of her. No customer deserves to be asked to rewrite what they have already written, if you are taking a chat in the middle take time read what has already been said and answer the customers question. It's that simple. This is my first month back with miway and I feel like I am going to regret having them as my insurance because of the attitude of their employees.