Terrible communication - Only respond to HP reviews

<p>Just under 3 weeks ago i complained on Hello peter about lack of communication from the claims department and within a day had appologies and a supervisor that was going to follow up. I recieved a mail 2 weeks back requesting my collection address for my registration papers which i responded to on 12 April. I never recieved any response or confirmation. Today i get an urgent request for me to submit these documents ASAP. I have no idea what is going on but it has been 6 weeks since my claim with nothing but hassles. I still have no clue what i am expecting to be paid out. I asked for assistance to help find a new car (a service offered on the website) and have had no response. I am very quickly losing confidence in Miways claims department. All other departments work very efficiently but trying to claim is nearly impossible. Always loved Miway but ive never had to claim. In my time of need no one was there. On the 1st of every month they never forget to take my money but have left me high and dry now </p>