Terrible Claims Service- No empathy for customers

<p>I submitted my claim with MiWay on 01st Aug 2016.</p> <p>Precious Lekgau was in contact with me via the phone at first and then we communicated via email the rest of the day. I sent the quotation and invoice as requested by her etc. </p> <p><br />By Friday the 05th, I had sent out about 3 emails to her to give me feedback on my claim and none were responded to. I then emailed Maduvha who is the only person who cae back to me immediately and went the extra mile by connecting me to the claims dept since he did not work in that divison. </p> <p><br />The claims consultant(did not get the name) then told me that my claim has been sent to the managers they are now waiting approval and that I will get feedback before the end of that day. </p> <p><br />Monday 08th Aug still no response on my emails to Precious, Sello and the consultant I had spoken to on Friday the prevoius week. </p> <p> </p> <p>Today, Wednesday the 10th Aug I phoned MiWay again and Bridget the consultant I spoke to tell me they are waiting for my quotation and I asked how this could be since I sent the quote on Monday the 01st Aug and she said she will escalate to Precious. I then asked to speak to Precious but was told she was busy on the line. I asked Bridget how long it would take Precious to come back to her since she has not responded to any of my emails since last week and she said she does not know.</p> <p><br />I then asked to speak to one of the supervisors or managers and was told they are all in a meeting. I then asked Bridget to come back to me by 09:00 and she said she will get Precious to give feedback by then. <br />It is now 10:59 and no response from either of them, no call and no email. The consultant I spoke to on Friday said MiWay claims take up to 7days to be paid out, my claim has been lodged with them for longer than that. </p> <p><br />A week later and claim still not processed !!!How is this doing it my way? How is this Hassle free insurance? How is this ensuring security and safety?</p>