Terrible Claims service

<p>A couple of months back i was involved in an accident and claimed from my insurer which is Miway. I was advised that my claim had been approved and was given details of the panel beater to book my car to (without been given other options) that's matter number 1. I called miway to find out if i have any options to use my own panel beater which i was advised it's possible provided i send quotes. I spoke to the lady named Mpumi whom i sent my quotes to on 12/10/2016. To date i still have not received a call or any communication from miway to update me on my claim,instead i always have to call them to find out how far they are with my claim and i keep on getting the same story that my query is with the assessors and that i will get a call from them but i still have not received any correspondence. I have spoken to Mmabatho (who was not frinedly at all), i spoke to Phillip, i spoke to Jamil can you please tell me if i need to speak to the whole of miway consultants to get assistance??? is this the service that i am paying for???? i am now using public transport and inconvenienced every day because of my so called INSURER,MIWAY!!!!</p>