Terrible claims experience - that's what MATTERS with insurance!!!!!

Very disappointing service received on a vehicle repair claim, for a customer who has all items insured with Miway (vehicle, building cover and household contents!!!) It has been 1 month since initial submission of my claim. After an online assessment, it was initially declined on the basis that the cost falls within the excess amount. Upon receiving a quote from Proline, I established that the cost of repairs was much higher than the excess amount. This quote has been shared with Adelaide on the 25th July and I still have not received any indication if the repair will be approved!!

I truly am very disappointed with this service, as I really thought Miway would be different to other insurers... however, it seems they are also one of those who reveal their bad service when it is time to claim for a service you are PAYING FOR!!!!!!!!!!!!