TERRIBLE CLAIMS EXPERIENCE /NO SERVICE /NO FEEDBACK

Miway took 2 weeks to settle my claim and every time I tried to phone to follow up on what was happening (Which i shouldn't have to do) I was told it is with my manager and that was it not to mention the claims advisor Busisiwe Damana who was extremely rude every time I phoned and was absolutely no help at all ,NO SERVICE whatsoever I then get informed 2 weeks later the claim is sorted out and the repairers got the go ahead to start with the repairs only to phone the repairers a week later to find out from the repairers how far they are with the repairs of my car to find out they have had to phone Miway everyday for a week to get them to bring the car which they still didn't do , I then phoned the claims advisor Busisiwe Damana to ask what was going on and she still didn't have an answer and said she would find out and call back and she still hasn't phoned me back with an answer and its been 4 days since I phoned to find out what is happening with my car. Its almost been a month which I have had to hire a car for not expecting it to take my insurance a month to sort out and cost me a lot of money 2 weeks to settle a claim 3 days to get them to come tow my car to the assessors 9 days to get my car from the assessors to the repairers workshop absolutely disgraceful service all I want is my car to be fixed ,to get told what is happening with my car