Terrible call centre and online quote service, but one helpful online consultant.

As an existing customer of Miway I requested two quotes online. What a time wasting exercise!!!!! The website did not work properly, I could not change the amount of excess and the activation date I wanted. After NUMEROUS phone calls to the call center nobody was able to assist me in this matter. They kept referring me back to the website as they could not assist me over the telephone with the changes I wanted. Apart from that the calls kept being dropped which meant that I had to phone in again and again to try to reach the same consultant I just spoke to. Not once did the consultant try to get in contact with me again from their side. I even requested a call back from one of the consultants, I am still waiting. As a last desperate attempt a used the online chat option with the online consultant. What a relieve!!Rosebud Zandile Gumede helped me with the changes I wanted and the service I received was great!!!! If it was not for that helpful consultant I would have rated Miway terrible!!!