PZ
Pieter Z

1 reviews | Active since May 2011

04 May 2018, 11:14

Terrible assessors and service

My vehicle was in an accident in February and the vehicle is still not properly repaired in May, due to an *********** assessor. The vehicle has had to have additional repairs on 3 occasions and is still not repaired properly.

The latest is that additional repairs have not been authorised for more than a week! The panelbeaters are telling me that they are receiving no reply from the assessors (Zukisa Japhta) and I also couldn't reach the assessor on the phone number provided to me.

Terrible service.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply04 May 2018, 11:28
Official

We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply08 May 2018, 11:19
Official

Apologies for the hassles you’ve experienced. Zukisa has since been in touch to discuss your concerns, and he’s also explained what to expect moving forward. Our Service Provider has assured us of their commitment to get your car ready ASAP, and they’ll keep you in the loop moving forward.

Please give us a shout should you need help with anything else in the interim.

Kind regards,
The MiWay Team