Terrible and unprofessional

Absolutely terrible claims procedures. Communication and feedback the worst I have experienced with an insurance company. A delivery motorbike smashed my drivers side mirror in peak hour traffic on the 16/12/2022. I submitted all the relevant documentation and photographs and explained to them the urgency of the matter as all suppliers including Mercedes Benz were closing on the 23/12/2022 for the festive season. They only rep**** on the afternoon of the 22/12/2022 requesting me to take my vehicle to one of their contractors on the 23/12/2022without first enquiring if I was available. I told them I only wanted genuine Mercedes parts and my supplier, Mercedes’ Benz , of which I had received a quote from were closing midday on the 23/12/1022. At this stage I was absolutely furious and bought the mirror myself. Their contractors price was half of what Mercedes Benz quoted so it obviously was not a genuine Mercedes product. I cancelled my policy and definitely would not recommend them. The client retention department of Miway quickly contacted me after I cancelled my policy and I explained to her my frustration in dealing with the claims department and the urgency of the claim as I would have to wait until the new year to get the part which meant I could not drive my vehicle until the part was replaced. Still waiting on their reply 😔