Terrible After Claims Service

Ive recently had a claim with for my laptop with Miway, i was requested to send my laptop to DRC (Device Repair Centre) who would pick it up via courier. The entire process went well I was contacted by Nombulelo on the 4th of May for pickup. Marc Maleking was assigned to my claim, the only communication that i ever got from this guy was an email stating he cant get hold of me, ive tried following up with him to no avail, i had to phone around to find out what the status of my claim is as its stated on the app that the claim was closed. I eventually found out that my claim got rejected. I received my laptop back the 18th of May, with no charger. I sent Nombulelo at DRC a message notifying her of this. I sent Marc an email on the 22nd of May following up again, nothing. When my motor claim was finalised i was very quickly sent a link to post the positive outcome on HelloPeter, when they reject a claim, there is not a single person to let you know about it. Seems like posting on here and CCing people in emails are the only ways you get responses. Nombulelo though tried to at least assist and i get errors occur, but the lack of accountability just left a sour taste in my mouth.