NN
Nomvelo N

1 reviews | Active since Nov 2016

24 Sept 2023, 14:39

Terrible

I had a terrible claim process process yesterday, no human touch or care about the stress and trauma I had just experienced. No tact or EI in how everything was delt with. Still disappointed and angry.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply24 Sept 2023, 17:07
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
NN
Nomvelo N's update27 Sept 2023, 12:10
Reviewer Update
The terrible service continues, going to 48 hours trying to get approved for car keys replacement. Being told stories and nit being assisted efficiently. Towing issues also another challenge. Noone seems to care about the trauma I just faced to best help me and get me back to normally. I hate this and till date no one has called me on these concerns, everyone dragging their feet as slow as they can that to solve all. I mean really approving car replacements quoted for fully as per need 3 years ago, now stories left right and center to avoid processing immediately. I am immobile due to the slowness and all ways the company is trying to avoid to pay something this small imagine if I was in a serious accident. What a joke honestly, take cover with Miway at your own risk, the night mare continues for me.
NN
Nomvelo N's update27 Sept 2023, 12:13
Reviewer Update
Now being told about tops ups yet they quoted me for that year keys price, is it my issue that the keys have increased and it's their responsibility to update that now I have to suffer due to company incompetence; this is really unacceptable.