mL
madimetjaluc L

1 reviews | Active since Jan 2012

04 Sept 2015, 11:27

terms and conditions of Mireward are misleading

sometimes in September 2014, called miway to find out about MiRewards and i was told that i should get payback around dec2014, which never happen. on 20/08/2015 called to find out again about it and i was told that i will only get MiReward dec 2015 bcos, apparently june2012 my premium was paid late.<br> <br> my argument was that, if payment went late then why do i forfeit the entire 2012?<br> shouldn't the system start counting from june 2012 until june 2015 to complete full consistence cycle? <br> then if not, why does my cycle then has to be revert to new 3year cycle, while all payment were done throughout 3years.<br> <br> MiRewards Terms and Conditions<br> 3. Should a client MISS ANY PREMIUM payment in any policy year, the client forfeits any rewards accumulated to date and the earning cycle reverts to a new 3 year cycle.<br> <br> that T&amp

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply07 Sept 2015, 15:32
Official
Hello madimetjaluc,

Please accept our sincere apology for any misunderstanding or hassles we have caused you recently, and please be assured that this is not the MiWay way!

Innocentia has since been in touch to discuss your concern with you in more detail, and we thank you for giving us another chance to make things right.

Please be assured of our commitment to always deliver awesome service, and please let us know if you need help with anything else!

Kind regards,
The MiWay Team