Termination of contract

I have been a client with MiWay since March 2017 when I bought my current vehicle. I have never had a claim in the four years that I have been with them nor experienced any issues.

The problem started on 25 January 2021 when I called MiWay to let them know that I no longer require their service. MiWay rep**** me on an sms dated 25 January 2021 with reference number P***5 letting me know that MiWay Retention department has received my request and that they would contact me within 72 hours. The call NEVER came through.

I sent an email on 3 February 2021 at 05:07pm seeing that no call had been made to me where I quoted the reference number of the sms they sent me committing to contacting me in 72 hours. A no-reply email dated the same day 3 February 2021 at 05:10pm came through as acknowledgement of receiving my email and nothing transpired.

MiWay then has the audacity and nerve to send me an sms dated 16 February 2021 letting me know that they will be debiting my account on 22 February 2021.

I do not want the service being forced by MiWay insurance and do not understand why they cannot hold their promise of calling to officially cancel yet they send me notices of debiting. I do not want nor need their service anymore and want them to terminate our agreement as we spoke about when I called them on 25 January 2021.