NM
Nomagugu M

1 reviews | Active since Jul 2016

11 Jul 2016, 11:36

Terible service

<p>Had an accident on 9 June 2016 and it's been over a month with no feedback form their claims department. I have to call the claims department to find out the status of my claim. My claim was handled by Keabetsoe at first and later handed over to Olga. Both ladies fail to update me, return my calls or respond to emails. This is shocking! I have had to use public transportation because of your poor service.</p>

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply14 Jul 2016, 11:48
Official

Good day Nomagugu,

Please accept our sincere apology for any delays you experienced – we assure you that it is never our intention to frustrate you in any way!

Olga has since been in touch to discuss your concerns, and we confirm that we have authorised and settled your claim! Please don’t hesitate to give us a call if you need any further assistance!


Best regards,
The MiWay Team