Teribble service

Hi

I am very disappointed in the end result of recent events with yr company. I gave specific instructions that I get paid on the last day of the month yet a debit order was put through by your company on 25 May....why

Secondly, upon talking to your representative about cancelling my current insurance company- she politely put my call through twice so I could cancel and on both occasions it was incorrect departments. Which means I never got the opportunity and neither did the representative from your company call me to confirm if my current insurance was cancelled. Last by not least I was informed that I need to download an app before I can be registered with your company and send the relevant information through and once the above is done then all will be in order.

The app was not done hence my current insurance was not canceled yet your company felt the need to go ahead and do things Their Way and Not Mine.

Till to date I have not received a call from your company.

What's next?

Alice