EVDM
Etta Van Der Merwe
1 reviews | Active since Feb 2024
19 Mar 2026, 17:03
Tell the client the truth from the start and do not waste each others time
Ms Kristina Mojele waisted 2 days if my time as she requested numerous.photos of my cellphone which fell accidentally I wish she told me the first day that Miway will NOT be able to assist me because Miway just insure cellphones if the phone was ****** and not for accidental brokerages. Instead she wasted both our time with requests of photos of my cell just to tell me today the claim was rejected.
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
19 Mar 2026, 17:04We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply19 Mar 2026, 17:04
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
EVDM
Etta Van Der Merwe's updateReviewer Update
19 Mar 2026, 17:10Why was every detail of my phone asked? Serial numbers date of activation - every single detail of my phone, I even asked myself this morning if this could be a ****mer because a rule is a rule. Why did she even assessed my phone if it was a rule not to pay out. Does not sit good with me
EVDM
Etta Van Der Merwe's update19 Mar 2026, 17:10
Reviewer Update
Why was every detail of my phone asked? Serial numbers date of activation - every single detail of my phone, I even asked myself this morning if this could be a ****mer because a rule is a rule. Why did she even assessed my phone if it was a rule not to pay out. Does not sit good with me
EVDM
Etta Van Der Merwe's updateReviewer Update
19 Mar 2026, 17:21Kindly put all the details of my cell in the shredder. Everything is in the open. Please ensure me when this was done. Even the MI numbers serial number - ,I want an insurance that this information is no longer available. My phone is still on a contract by Vodacom.
EVDM
Etta Van Der Merwe's update19 Mar 2026, 17:21
Reviewer Update
Kindly put all the details of my cell in the shredder. Everything is in the open. Please ensure me when this was done. Even the MI numbers serial number - ,I want an insurance that this information is no longer available. My phone is still on a contract by Vodacom.