Telephone Etiquette a thing of the past...

<p>I was terribly assisted by Nonhlanhla, i asked her for 2 simple things: change debit order day and address. I was made to hold unneccessarily and I didnt get confirmation that the changes were made successfully. I asked her to get assistance because she clearly wasnt sure of a LOT of things. She promised to transfer me to a senior consultant- I am still waiting for that to happen! She put me on hold and i could hear her in the background, I called out to her but there was no response. after this i hung up the phone, needless to say that she didnt bother to call me back. I am under the impression that she is probably under supervision, if this is the case- why didnt she announce that at the begining of the call and give me the option to either continue with her or request someone more senior to assist me. </p>