Telephone Etequette

<p>Telephone Etiquette:Ref:P ********** </p> <p>I Mr Mandla Skosana called my insurance (Miway)Today to enquire about the quotation for the courtesy car.My call was answered in seconds and I got hold of the lady Ntokozo Ngcobo.With her friendly smile she manage to assist with the quotation and I ended up taking the policy.While she was assisting she was also</p> <p>asking about my personal life(like how was my weekend,did I watch the game ,how am I doing at work).With that alone ,I was so impressed.I wish that all the agents could be be like her. Help clients with a smile. (not grampy).Keep up the good work Ntokozo Ngcobo.</p>