Tedious Third party insurance.

On the 1st May a miway customer had an accident with my car. On the 20 May 2025, I gave in a third party insurance claim to MIWAY. The agent emailed and asked me to direct the enquires to her directly and only every two weeks. I have followed up every two weeks and No reply from said agent. I have called Miway and her colleagues have made notes and promised that she will follow up with me.

Its been two months already and my claim is still hanging in the air, no resolution. What if the submitted quote changed, then i will not be able to fix my car. I am so disappointed in Miway and i am not even a customer and they are treating me like that. I will never change to MIWAY in the future.