Tedious process

My son was involved in an accident on the 05-01-2026, the incident was logged via the emergency road side assistance process. I called Miway on the 06-01-2026 to enquire about the courtesy car. The consultant advised that the courtesy car is for a manual vehicle which was incorrect. He then advised that he will need to log a request for them to retrieve the recording of the call which will take about 24 hours. I called the call Centre again the next day and a different agent advised that it takes about 48 hours for them to get the recording. Eventually when the call was listened the claims agent could identify that i did advise the agent on the sales call that the car must be automatic. Avis then called me but on their system the car was still flagged as manual, which Miway needed to fix. I called Miway again to fix this issue and i was advised that it needs to go through another department first, i think its called Staff errors, which takes up to 48 hours again. I need Miway to refund the funds my son had to pay for his Uber trips if the issue was with Miway as your process is tedious. To date my son spent R2000.00 on uber fees which needs to be refunded or taken off my next instalment. Today is the 12-01-2026 and i am still waiting on feedback from Miway with regards to the courtesy car.