Tedious ,frustrating Claim process and annoying Assessor.

I am really disappointment with how miway handled our claim.We were in a accident and they did not even send us an uber or taxi to go back home .We had to arrange our own transportation in the middle of the N1 on a rainy day with a toddler.

They did even ask how we will get home.They only cared about towing the car.Had to call them several times before someone could actually help us .

Miway has asked several questions about the accident which were answered and they kept coming back with more question which were also answered. They later wanted to come to our home where the car stays,which they did.Then went ahead and came to our house and then we were surprised they went to our neighbors without our consent .The investigator could have just let us know before leaving our house that he is going to our neighbors (which is really unacceptable as this was private matter and he could have just let us know even on the day. ) We are not sure what was said to our neighbors but we just wanted the courtesy or consent. Then now they want to come to another address where the car was headed to but the car does not stay there. Based on all information we have given them they can give use the claim results. They keep on calling the driver asking about the same thing .Which the driver has previously said that He has given them information.The driver has given them all info and they should please avoid contacting him several times as this was a traumatic experience.

The car got an accident on the N1 and the accident report was given,I am really disappointed by their tactics of avoiding payment.

Miway please give us the report and stop harassing us.We have given you enough information to draw a conclusion.

We even called customer service and they were rude and served no purpose to what they should have done as customer service. Miway is really undermining their clients.

What is so difficult for them to just Draw a conclusion? ****en reject or accept the claim we cant wait for almost two weeks to get a decision.

And for the investigator /assessor to tell us that they have not assessed the car is bull****,****en almost 2 weeks later?And the previous day he said the car was assessed .Get your act together Miway.

The assessor drives all the ****en way to Limpopo without even assessing the car?What bull**** is this?

Please make your conclusion ****it . We need an answer Miway and we are not going to allow you to harass us.