AP
Anwar P
1 reviews | Active since Jun 2016
02 Dec 2021, 11:14
Technical Error on your Website
There's a major flaw with your system and I've escalated on 3 separate occasions with technical support with no resolution.
Issue 1: Login
When I attempt to login to miway.co.za, I am met with "Sorry, your username or password is incorrect. Please try again."
Issue 2: Password Reset
When I attempt a password recovery, I am met with "You do not have a MiWay profile."
Issue 3: Register a Profile
When I attempt to register, I am met with "It seems that you already have a registered profile with us. Simply log in to access your profile."
The last person I spoke to told me that there was an issue when my email was captured telephonically, which I find unsatisfactory considering that I successfully received a welcome email on Fri, 6 Dec 2019, @ 02:40. I want this issue resolved in order to both have access to my policies and be able review them.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
02 Dec 2021, 11:40We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply02 Dec 2021, 11:40
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
AP
Anwar P's updateReviewer Update
03 Dec 2021, 17:03I assisted by Khulu and my issue has been successfully resolved. Thank you.
AP
Anwar P's update03 Dec 2021, 17:03
Reviewer Update
I assisted by Khulu and my issue has been successfully resolved. Thank you.