JR
Johan R

1 reviews | Active since Mar 2014

03 Oct 2016, 09:19

Talking in circles

<p>Been with Miway for nearly 4 years. Always received good service. Sold 2 of my cars in the last 2 months and now need to insure a new one. Went on their site and started a chat with Tshifhiwa Mamphiswana to sort out a debit order problem. This person gave me amounts and then later on changed his mind again and asked me for amounts. Then started talking about risks and generally doing everything except concentrating on the subject of what we where discussing? Really bad service, agent trying to avoid the subject. I am done with Miway, spend lots of money with them and only ever replaced glass, no other incidents. My new car will be insured with someone else. </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply03 Oct 2016, 10:49
Official

We’re so sorry to hear that your recent service experience has left you feeling let down. One of our agents will be in touch to discuss your concerns with you in more detail.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply07 Oct 2016, 14:32
Official

Thanks for bringing this to our attention and big apologies for the slow turnaround time you experienced initially! Asisipho has since been in touch to update your policy and we thank you for giving us another chance to make things right.

Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!

Best regards,
The MiWay Team

Best regards,