EO
Eugene O
1 reviews | Active since Jun 2013
24 Mar 2016, 07:31
Taking premiums double and on wrong dates twice
I joined miway, they took double premiums, I rectified the problem and waited a week for the refund wich was not my fault! Now this morning exactly the same thing thing happened, it is not the 1st of the month (wich I also rectified last time) and they still owe me a premium, hence once again double premiums in a row!!!
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Replies (1)
MiWay Insurance's replyOfficial
29 Mar 2016, 12:44Hello EugeneOost,
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! Inno has since been in touch to discuss the reason behind the early debit and we thank you for giving us a chance to assist.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! Inno has since been in touch to discuss the reason behind the early debit and we thank you for giving us a chance to assist.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
MiWay Insurance's reply29 Mar 2016, 12:44
Official
Hello EugeneOost,
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! Inno has since been in touch to discuss the reason behind the early debit and we thank you for giving us a chance to assist.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! Inno has since been in touch to discuss the reason behind the early debit and we thank you for giving us a chance to assist.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team