SM
Sipho M

1 reviews | Active since Sept 2016

19 Oct 2017, 14:33

Taking care of Clients... Ref#: C898586

Thato Ikaneng, you are such an amazing human being. I have never come across such a gentlemen who goes such an extra mile working for insurance company.

My bakkie decided to disappoint me as I was knocking off last night and had a break down. I called miway roadside assistance for the vehicle to be towed, Thato Ikaneng from the Miway call centre helped me lodging a claim as he was so understanding and professional, a claim was successfully lodged. He therefore transferred my claim to one of his trusted colleagues to interact with me as I was waiting for the tow truck, Thato was knocking off from work.

This man took a drive going an extra mile, He personally came to the scene to check if I was ok and if I was receiving much help as I requested. It was an over whelming experience to have the person I lodged a claim with, physically standing next to me as we wait for the tow truck. Thanks once again Thato you are the man.

Miway you have such a wonderful employee by the name of Thato.... He loves his job and takes it seriously. This guy has a passion for his work. Please do not turn a blind eye on him as he will take Miway in higher places.

Thanks a lot. I know, I can always trust Miway

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Replies (1)
MiWay Insurance
MiWay Insurance's reply19 Oct 2017, 14:46
Official

Thato is legendary and we are so proud of him for making such a lasting impression on you. We will be sure to pass your wonderful feedback on to him and show him the recognition he deserves for not only making your experience tolerable, but for making it memorable as well.

Thanks for taking a moment out of your day to share your story with us and for letting us know how amazing Thato was. We really appreciate your feedback, and we’re sure that Thato will too!

Best regards,
The MiWay Team