TAKES YOUR MONEY MONTHLY BUT DONT KEEP TO PROMISE!

On 18 Dec 2014 at about 20h10 our geyser in our house burst. The claim was supposed to be reported by the Miway Emergency electrician who came out at about 20h45 that night. <br> <br> On Tuesday the 23rd of December I had enough of cooking water in pots just to be able to have a little water to bath in and decided to follow up with MiWay what was happening with my claim. Maria the case manager told me the electrician never gave feedback. After following up she sent out 24Fix to fit a new geyser on 24 December 2015 (6 days later). 31 December 2015 I paid over my excess waiting patiently for my ceilings to be replaced. Up until today MiWay has not finalized my claim by replacing my ceilings. They refuse to replace the bathroom & hallway ceiling as in their eyes it was due to a previous geyser burst but my children and I stood in awe the night of the 18th watching boiling water stream from the second bathroom ceiling, our hallway ceiling and my youngest's bedroom ceiling.<br> <br> When I spoke to Maria about 3 weeks ago she told me she will send them out asap to complete ONLY my youngest's bedroom. NOTHING HAPPENED!!!! I will be moving my policy somewhere else soon. This is unacceptable.