MC
Mbalenhle C

1 reviews | Active since Mar 2012

23 Apr 2015, 17:02

Takes no responsibility

Chris Hartzenberg was very rude and insensitive in regards to my areas of complain. I asked his manager to listen to the call and give me feedback, he advised me that he had listened to the call and give me feedback. I expected him to advise Chris Hartzenberg to apologize via call or writing, to date I have not received any apology from Chris Hartzenberg You can request a record of that call and advise me if that's how Chris Hartzenberg should speak to me being a client at Miway for over 4 years. Claim for hijacking. Then you get further truama from Chris Hartzenberg Ruthless with no remorse to add to this I expected his senior who listened to the call to advise him of his misconduct and to apologize to me, instead he advised me he will speak to me and no feedback will be provided as it is an internal matter. Wow!!!!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Apr 2015, 13:35
Official
Hello mbalichali,

Thanks for your note, and for the opportunity given to respond! Chris has since been in touch to apologise for the lapse in service you have experienced and we assure you that it is never his intention to make you feel undervalued in any way!

We have looked into the matter and we'll be sure to pass your feedback and our findings onto all involved. Please feel free to give us a call if you have any other concerns.

Kind regards,
The MiWay Team