Take me home service is putrid!!!!

<p>Good day,</p> <p> </p> <p>On Friday 29 July 2016 I called the contact centre to arrange a drive team to pick me up. First call made at 18:59 and spoke to the consultant for 10 minutes! The call could have been 5 minutes long. 30 minutes later no confirmation received as to what team has been assigned to pick me up. I called AGAIN at 19:34. I booked the pick up for 21:00 and ONLY got an SMS confirmation at 20:27 now this is NOT ON!! 20:59 a Yazeed calls me to say he's parked on the side of the building where I was. Surely he had to locate my vehicle in the parking lot like EUROPASSIST did. I asked this Yazeed who he works for and he himself couldn't answer as he's manager told him 2 weeks ago he had to drive clients. This made me EXTREMELY uncomfortable! EuropAssist no longer does the take me home service for MiWay and it is rather DISAPPOINTING to say the least! That guys are professional and knows how to treat the customers. It's disastrous without EUROPASSIST!! The booking/confirmation process with EuropAssist was a walk in the park! BRING BACK EUROPASSIST!!!!!!!!!! </p>