TP
Thandy P

1 reviews | Active since Nov 2019

15 Nov 2019, 09:17

Suzan Baloyi Excellent service

I have rated Suzan Baloyi and Excellent Service from Miway Insurance bcos she was very helpful to me and responded all my queries in less than an hour... I recommend her KPAs to be 10/10.. After I received a horrible, discusting, ratial, arrogant Service from Michelle Le Roux as she was handling our Third Party Claim and this Michelle all the tym wen I was asking things she was responding by saying I should refer to the agreement Lease as if I don't know how to read.. And as a first tym Third party Claiment I did not not any idea on how the process was working... Was frustrated that they bumped my Car and was even Worse that our case was handled by Michelle... When I sent an email luckily she was not at work and an Angel Suzan Baloyi Kindly assisted me... I even wanted to leave my Current Insurance to take Miway BUT bcos of this Selfless Michelle I'd rather stay with my Insurance..

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply15 Nov 2019, 09:46
Official
Thanks for taking the time to write to us. We have passed your feedback and your details on to the right team. They will get to the bottom of what happened and get in touch with proper feedback. In the interim, we would like to apologise for any hassles you have experienced!
 Best regards,
The MiWay Team