Suspension Letter - Security Gap for no real reason

We received an email written Suspension Letter - Security Gap. I am not sure why because you referred Tracker to us and we got it loaded in both vehicles a long time ago. You never even once called nor requested us to email you confirmation that the trackers have been installed. The first thing you do is suspend our insurance. You always talk about great service. Where is great service here? You just waste my time by sending us letters with unwarranted actions. This is poor customer service and communication from your part. You need to get confirmation of fitment from tracker and not us, you're the one who requested us to move to Tracker so why should we provide a certificate of fitment since we did not do the fitment ourselves? If this issue is not resolved ASAP the matter will be referred to the ombudsman. Clearly someone, either at Miway or Tracker failed to execute their duties and we get punished in the process. We do not acknowledge the letter of suspension since we followed process and installed the tracking devices as instructed by Miway. According to us, the policy is still active and we are comprehensively covered so should any unforseen circumstances occur, we expect full co-operation from our insurer in case of any claim(s). This is completely UNACCEPTABLE!