Susan Baloyi is a star

I tried to register a very complicated liability claim and no-one was able to register the claim because they didn't understand the issue properly as it's such a rare occurrence (the claim in question). I was sent from one liability advisor to the next all scratching their heads, not sure what to do. Enter Suzan Baloyi. The minute I got through to her she started: listening, understanding, relating, and then straight to problem solving. Even though it wasn't her department that needed to assist, she made sure the issue was dealt with within 20 minutes, and provided feedback immediately. Not only does she understand policy wording better than the average consultant, but she also goes way beyond the extra mile. She is truly an asset to your company. So thankful she saved the day.