Surely *******?

<p>I changed details on my insurance (new address and regular driver). So naturally my premium went up, but I was not too comfortable with the increase. The consultant told me to wait, she will try speak to a manager to work out a lower premium and phone me back the following morning. Never received the call. </p> <p> </p> <p>After following up more than 3 times the next day, eventually I got through to a manager who said they will put my account on hold, no debit will be deducted until we have agreed on a new premium thay I am happy with, He could not get hold of me when he tried to contact me again due to the fact that my office has terrible signal (I also told him to phone me any time after 17:00 when I leave work). </p> <p> </p> <p>The next day I received an email saying my Policy Schedule has been updated.</p> <p> </p> <p>The manager approved my policy schedule change and approved the higher premium to be debited off my account WITHOUT my consent! I am sure this is not legal? I am deeply aggrivated by this.</p> <p> </p> <p>I will not recommend this company to anyone anymore after the terrible service I have recieved.</p>